Lead - Member Support Centre
Wellington-based
Permanent, full-time.
From $117,102
Purpose-driven work | Matching Kiwisaver up to 6.5%
Health Insurance reimbursement scheme
26 days annual leave |Supportive internal network
Are you awesome at working in a call centre environment that:
Creates and leads team that thrives on challenges and technical queries.
Plans for and delivers high-quality advice and support in a fast-paced environment.
Focusses on continual improvement.
Uses your sound judgement and great communication skills.
Tasks are varied and include:
Leading and developing a team of advisory officers.
Interpreting collective agreements and legislation to ensure compliance.
Contributing to campaign planning from an end-user perspective.
In this role you will work with a team to empower and support members with accurate, timely advice to resolve individual and workplace issues. These can be complex questions involving rates of pay, industrial legislation and union workplace issues.
Your excellent leadership skills, sound judgement, great communication skills and good knowledge of call centre operations will contribute to instilling members with confidence and inspiring your team.
You will also work closely with staff in the campaign team to identify trends in contact, and to contribute to preparation for major activities that will have an impact on the team like collective agreement negotiations.
We really value great ideas and enthusiasm and look forward to hearing from you about the skills you can bring to this role.
NZEI Te Riu Roa is committed to honouring and giving effect to Te Tiriti o Waitangi. Candidates should either have or be committed to developing an understanding of Te Tiriti. We particularly welcome applications from people with experience in te reo and tikanga Māori. We have an allowance for fluent speakers of Te Reo Māori and offer work-time to study Te Reo Māori.
A full job description is available here.
Applications must be made here and include a cover letter that tells us about yourself and why you would like to work for NZEI Te Riu Roa.
If you have any questions, please contact mahi@nzei.org.nz
Applications close at 12 noon Friday 23 August 2024.
Interviews will take place on Wednesday 28 August 2024.
NZEI Te Riu Roa welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, religions, and disabilities/ abilities. An expectation of this role is to actively support and promote our diversity and inclusion principles. We want NZEI Te Riu Roa to be a place where you can bring your whole self to work.
He ngakaunui ana a NZEI Te Riu Roa ki te whakahonore me te whakamanahia Te Tiriti o Waitangi. Me mōhio pai ngā kaitono, whakarite he maramatanga rānei o Te Tiriti o Waitangi. He pūtea mō ngā kaitono e matatau ki Te Reo Māori, a, ka tono atu mō tētahi wā mahi hei ako i te Reo Māori.
He whakaaturanga mahi kei tō mātou ipurangi.
Kei kōnei te wāhi pukapuka tono a, me tuhingia he reta hei whakamōhio ki a tātou ko wai koe, nō hea koe, he aha ai e hiahia ana koe ki te mahi mō NZEI Te Riu Roa.
Mehemea he pātai tāu whakapā mai ki mahi@nzei.org.nz
Ka kati ngā tono hei te Rāmere 23 o Here-turi-kōkā 2024 a te 12 karaka I te ahiahi.
Ka tu nga uiuinga hei te Rāapa 28 Here-turi-kōkā, 2024
Ka tautoko a NZEI Te Riu Roa i ngā tangata o ngā mātawaka, ngā tangata o tēhea pakeke, o ngā takatāpui, nga hāhi, nga hauatanga/pukenga. Ko te tumanako o te mahi nei, kia kaha ki te tautoko me whakatuarā a tātou kanorau/iahuhua/matahuhua me ngā whanonga pono. Ko te hiahia a NZEI Te Riu Roa, he wāhi hei whakamana i a koe me tōu mahi.