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Whakapā mai

Awhina me tohutohu

Get in touch with our member advisory officers for support and confidential advice from pay queries to subscription rates to employment disputes.

Member Support Centre

Our member advisory officers are here to offer support and confidential advice.

Need support?

Member advisory officers are available between 8:30am and 5.00pm to support you with anything from pay queries to subscription rates to employment disputes.

0800 693 443

or email nzei@nzei.org.nz

Principals' Helpline

The Principals' Helpline is managed by our Principal Support Officers and operates from 8:30am to 5:00pm, Monday to Friday.

0508 774 624 725

0508 principal

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Get in touch with us

Fill out this form and a member advisory officer will be in touch as soon as possible. Or simply email us at nzei@nzei.org.nz

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How do you currently pay for your membership?

Please do not enter your credit card details into this form.

Click the link below to update your details through our secure payments platform.


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You cannot change your invoice or payroll deduction information online. Please enter the details of your request here and the membership team will be in touch.

Click the link below to update your details and payment method through our secure payments platform.


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Incorrect Subs Rates

Your subscription rates are based on your gross (before tax and deductions) income. You can check your income against the current rates here

If your income has changed, or you believe your subscription rates need adjusting please provide the details below and the membership team will be in touch.

Pause Membership

If you are going on leave without pay or parental leave from a position you are entitled to return to we can put your subscriptions on hold for a time.

Resign membership

If you are going on leave without pay or parental leave from a position you are entitled to return to we can put your subscriptions on hold for a time. Select "Put my membership on hold" from the options above.

To cancel your membership, please complete this form

The notice period for resignation of membership 1 month. In practice this will be a 4 week notice period, because membership payments are aligned with fortnightly salary deductions. Because of this, the date you select for cancellation of your membership must be at least 4 weeks from now.

If you are paying your subscriptions by direct debit or recurring credit/debit card payments we will stop the payments with the bank for you. We will also organise cancellation of Edpay payroll deductions and cancel future invoices if you are paying via invoice. You will need to orgnanise cancellation of payments if you are making payment through automatic payment or a payroll deduction other than Edpay.

National Office